Privacy Policy & Working Agreement

Last updated: 13 August 2025

This Privacy Policy includes my Working Agreement, which outlines the terms of our work together, how your data is used, and your rights.

1. Who I Am

I’m Amber Fieldgate, trading as AB Counselling Services/ ADHD with Amber, providing online Therapy and services.

  • BACP Registered Member

2. Confidentiality

All information shared in sessions is confidential, except when:

  • Risk of harm — If I believe you or someone else is at serious risk, I may need to break confidentiality (I will tell you first where possible).

  • Legal requirements — If I’m required by law to share information (e.g., court order, safeguarding).

  • Supervision — I discuss cases anonymously in professional supervision to ensure best practice.

3. Data Protection

I comply with UK GDPR and the Data Protection Act 2018.

  • Session notes are stored securely — paper notes locked away, electronic notes password-protected.

  • You can request a copy of your data or ask for deletion.

  • No digital communication is 100% secure, so sensitive matters are best discussed in session.

4. Sessions

  • Length — 50 minutes

  • Frequency — Usually weekly, but we can agree otherwise

  • Consistent attendance supports progress.

5. Fees & Payment

  • Per session: £65

  • Block bookings: £260 (4 sessions), £390 (6 sessions)

  • Payment is due at least 1 week in advance by bank transfer:

6. Cancellation Policy

  • Your allowance: 2 missed sessions every 6 months without charge if you give at least 7 days’ notice.

  • Less than 7 days’ notice is charged in full and doesn’t count toward your allowance.

  • Missed sessions beyond your allowance are charged in full.

  • If I cancel (holidays/illness), you will not be charged.

7. Ending Therapy

  • You can end at any time.

  • I may recommend ending if therapy is no longer beneficial, and will help with referrals.

  • I encourage a planned ending to reflect on progress.

8. Ethical Practice

I work in line with the BACP Ethical Framework. You have the right to:

  • End therapy anytime

  • Access your records

  • Make a complaint about the service

9. Communication

  • Email is best between sessions, but responses may not be immediate.

  • I don’t provide crisis services (see section 11).

10. Cookies & Website Use

My website uses essential cookies and, with your consent, analytics cookies. See Cookie Policy for details.

11. Crisis Support

If you are in crisis:

  • Samaritans – Call 116 123, jo@samaritans.org (24/7)

  • Crisis Edinburgh – Call 0808 801 0414, text 0797 442 9075 (24/7)

  • NHS 24 – Call 111 (24/7)
    In an emergency, call 999 or go to A&E.

12. Jurisdiction

Any disputes are under the jurisdiction of UK courts, even if you live elsewhere.

13. Agreement & Consent

By becoming a client, you confirm that you:

  • Understand and accept this policy

  • Consent to secure record-keeping

  • Will follow safety guidance